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Last year, you could itemize and E-file using TurboTax Basic, which cost $29.99. (While taxpayers can use the AbsoluteZero service starting today, their returns won’t be submitted to the Internal Revenue Service until it begins accepting and processing returns on January 20 th.)īut TurboTax has gotten more expensive if you want to do something as common as itemize your deductions (for mortgage interest, state and local taxes, charitable contributions and so on), which a third of taxpayers do. Neither can be used by households with taxable income above $100,000. The EZ is for wage earners with no dependents or itemized deductions the 1040A can accommodate dependents, but not itemized deductions or a Schedule C.

It is, for example, touting its new TurboTax Absolute Zero, an online service that provides completely free federal and state filing to the 60 million households which file a simple 1040A or 1040EZ, out of the 145 million total that file. In fairness, Intuit isn't raising the costs for everyone this year. Or, for $12.99, ($17.99 including the state add-on), TaxAct has a Deluxe online version with more help and guidance. It offers free federal filing with e-fillable forms (including C,D,E,F), and then charges $14.99 for state filing. “Their special offers are what we offer normally,’’ spokeswoman Jessi Dolmage wrote in an email to Forbes. TaxAct isn’t offering any special deals for TurboTax users because it’s already so cheap. (Data you’ve entered in last year's or this year's version of TurboTax should be transferable.)

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In return, they’ll be sent a link good for one free download of H&R Block Deluxe + State.

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Gene King, Block’s director of communications, says TurboTax purchasers should send an email to containing their name, email and phone number whether they use a Windows or MAC operating system and a scan of their store receipt for TurboTax or a copy of the email showing their TurboTax download code. (Last year, 28 million returns were E-filed using TurboTax, compared with 7 million for each of the other two major players.)īlock is offering dissatisfied TurboTax customers a free download of its Deluxe software, which normally sells for $44.95 and still allows E-filing of Schedules D and C.

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(So, if you call, threaten to jump ship and don't settle for less than an upgrade.)Īlternately, those who don't like kvetching or don't want to pay for Premier in future years, can switch-at little expense or for free-from market leader TurboTax to H&R Block software or to TaxAct.

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Meighan assured Forbes yesterday that every agent at that number “has discretion to do what’s necessary” to keep a customer- meaning, he said, they will give customers a free upgrade if they demand it, or a discounted one if that’s enough to keep them. One is to call Intuit (at 80, from 8 AM to 8 PM EST) and demand satisfaction. By God, that’s an arrogant way to do business.” Unhappiness with the change is sufficiently widespread that as of this morning TurboTax Deluxe had just 1 ½ stars (out of 5) from Amazon customer reviewers, down from the 4 stars the 2013 version garnered.ĭissatisfied customers do have options, however.

“And now, they’re saying we’re going to encourage you to go to Premier not by making it even better, but by taking things away. “You had a product that people were happy with and like me had been buying year after year because it did the job,’’ says Olsen, who had been using TurboTax Deluxe to prepare and E-file the Schedule C for his business. But unlike last year, they’ll be blocked from E-filing those forms or doing that final accuracy review, which is part of the service buyers have come to expect.

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TurboTax Vice-President Bob Meighan confirmed that tax-savvy users of the Deluxe version can still complete full schedules C, D, E or F using TurboTax’s “forms” as opposed to its “interview” method. To E-file, you’ll need TurboTax Home & Business (lists at $109.99, selling for $99.99 on TurboTax and $89.97 on Amazon). For a sole proprietorship with more than $100 of deductions in certain categories, even Premier won’t do. While you can report dividends and mutual fund capital gain distributions through Deluxe, investors who sold any stock or assets need to trade up to TurboTax Premier (list $99.99, selling for $89.99 through TurboTax’s site and $79.97 on Amazon) to E-file. But you can no longer use Deluxe to electronically file a Schedule D, for capital gains and losses Schedule C, for profit and loss from a sole proprietorship business Schedule E, for rental real estate, royalties and distributions from partnerships or Schedule F, for farm income. What’s riling Olsen and other long-time users is this: the boxed software/download version of TurboTax Deluxe + State for 2014 lists for the same $69.99 as did the 2013 version (you can currently buy the 2014 version for $59.99 on the TurboTax site and $49.97 on Amazon).